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Management support systems: Towards integrated knowledge management

1987/04/01 by Milan Zelený, Milan Zeleny · 3 citations
Business, Management and Accounting · Computer Science · Decision Sciences · #Cognitive Science and Mapping #Competitive and Knowledge Intelligence #Complex Systems and Decision Making

paper · doi:10.3233/hsm-1987-7108

crossref issued 1987/04/01 · crossref published 1987/04/01 · crossref published-print 1987/04/01 · openalex publication_date 1987/04/01 · crossref created 2019/12/03 · openalex created_date 2025/10/10 · crossref deposited 2026/04/29 · crossref indexed 2026/08/03 · openalex updated_date 2026/08/04

Abstract

Humans do not apply formalistic scaffolds of fixed rules of ‘knowledge’ to integrate the a priori given objective world of data ‘out there’: they do not compute the world. Regardless of some ‘knowledge’-modeling assumptions, just the opposite is true: humans use their subjectively perceived world of turbulent circumstances to bring forth (create, recreate and adapt), again and again, knowledge as an autopoietic network of relations through which they coordinate their actions. Such knowledge brings (through language) coherence and coordination to the otherwise turbulent and chaotic world of human action. Knowledge is not ‘processing of information’ but a coordination of action. As a consequence, any management support system (DSS, AI, ES, etc.) claiming knowledge as its purpose or its base, cannot be of the symbolic computation type à la Simon.

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