2010/01/01 by Ning Li, Jian Liang, J. Michael Crant · 27 citations
Business, Management and Accounting · Psychology · #Job Satisfaction and Organizational Behavior #Customer Service Quality and Loyalty #Attachment and Relationship Dynamics
paper · doi:10.1037/a0018079
Drawing from a relational approach, the authors conceptualize the quality of leader-member exchange as a mediator and procedural justice climate as a contextual moderator for understanding the role of proactive personality in job satisfaction and organizational citizenship behavior. Data from a sample of 200 Chinese employees within 54 work groups were used to examine the hypothesized models. Results show that having a proactive personality was associated with employees establishing a high-quality exchange relationship with their supervisors; in turn, the quality of leader-member exchange was associated with greater job satisfaction and more organizational citizenship behaviors. Additionally, the relationship between proactive personality and organizational citizenship behavior was positively moderated by procedural justice climate within the group. Implications for management theory and practice are discussed.