Consumer reliance on intangible versus tangible attributes in service evaluation: the role of construal level

2017/04/03 by Ying Ding, Hean Tat Keh · 1 citation
Business, Management and Accounting · Psychology · #Consumer Behavior in Brand Consumption and Identification #Cultural Differences and Values #Customer Service Quality and Loyalty

paper · doi:10.1007/s11747-017-0527-8

crossref issued 2017/04/03 · crossref published 2017/04/03 · crossref published-online 2017/04/03 · openalex publication_date 2017/04/03 · crossref created 2017/04/03 · crossref deposited 2017/10/16 · crossref published-print 2017/11/01 · openalex created_date 2025/10/10 · crossref indexed 2026/06/19 · openalex updated_date 2026/07/29

Citations

• The Effect of Attribute Alignability on Service Evaluation: The Moderating Role of Uncertainty
• Construal Levels and Psychological Distance: Effects on Representation, Prediction, Evaluation, and Behavior
• Levels of personal agency: Individual variation in action identification.
• Phenomenal characteristics associated with projecting oneself back into the past and forward into the future: Influence of valence and temporal distance
• Information and Consumer Behavior
• Free Competition and the Optimal Amount of Fraud
• Construal-level theory of psychological distance.
• VISUAL IMAGERY DIFFERENCES IN THE RECALL OF PICTURES
• Effects of Social and Temporal Distance on Consumers' Responses to Peer Recommendations
• Temporal construal.
• Hedonic Consumption: Emerging Concepts, Methods and Propositions

Cited by

• Hean Tat Keh [wikipedia]