2006/07/30 by Stern Neill, Daryl McKee, Gregory M. Rose · 150 citations
Business, Management and Accounting · #Business #Computer science #Customer Service Quality and Loyalty #Innovation and Knowledge Management #Knowledge management #Marketing #Organizational Leadership and Management Strategies #Process management #Sample (material) #Sensemaking #Strategic planning #Variety (cybernetics)
paper · doi:10.1016/j.indmarman.2006.05.008
published in Industrial Marketing Management 36(6), 731-744 (Elsevier BV)
openalex publication_date 2006/07/30 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/25