From servitization to digital servitization: How digitalization transforms companies' transition towards services

2022/01/14 by Camila Favoretto, Glauco Henrique de Sousa Mendes, Glauco H.S. Mendes +5 · 207 citations
Business, Management and Accounting · #Business #Business model #Computer science #Customer Service Quality and Loyalty #Digital transformation #Knowledge management #Marketing #Process management #Product (mathematics) #Product-service system #Service (business) #Service and Product Innovation #World Wide Web

paper · pdf · doi:10.1016/j.indmarman.2022.01.003

published in Industrial Marketing Management 102, 104-121 (Elsevier BV)

openalex publication_date 2022/01/14 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01

Citations

• Digital servitization in manufacturing: A systematic literature review and research agenda
• Internet of things technologies, digital servitization and business model innovation in BtoB manufacturing firms

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