1997/04/01 by Patrick Y.K. Chau · 2 citations
Business, Management and Accounting · Decision Sciences · Social Sciences · #Customer Service Quality and Loyalty #Digital Marketing and Social Media #Technology Adoption and User Behaviour
paper · pdf · doi:10.1111/j.1540-5915.1997.tb01313.x
crossref issued 1997/04/01 · crossref published 1997/04/01 · crossref published-print 1997/04/01 · openalex publication_date 1997/04/01 · crossref published-online 2007/06/07 · crossref created 2007/06/07 · crossref deposited 2023/10/27 · openalex created_date 2025/10/10 · crossref indexed 2026/07/30 · openalex updated_date 2026/07/30
ABSTRACT Structural equation modeling is a technique that has been widely used for instrument validation and model testing in research in marketing and organizational behavior. The technique has also been introduced to MIS researchers and used in several studies recently reported in the literature. This article offers an example of how the technique can be used for instrument validation and model testing. The illustration is made through a reexamination of a model for evaluating information center (IC) success. With the growth of end‐user computing, the success of an IC is more important than ever. Obtaining a valid model for measuring IC success is thus crucial to organizations with ICs. The results of this study highlight the importance of a strong theoretical base in developing such a valid model, and management should be cautious when using these models to assess the performance of their ICs.