2021/06/08 by Guangming Cao, Yanqing Duan, John S. Edwards +1 · 7 citations
Computer Science · Decision Sciences · #AI in Service Interactions #Impact of AI and Big Data on Business and Society #Technology Adoption and User Behaviour
paper · doi:10.1016/j.technovation.2021.102312
openalex publication_date 2021/06/08 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/17
While using artificial intelligence (AI) could improve organizational decision-making, it also creates challenges associated with the “dark side” of AI. However, there is a lack of research on managers' attitudes and intentions to use AI for decision making. To address this gap, we develop an integrated AI acceptance-avoidance model (IAAAM) to consider both the positive and negative factors that collectively influence managers' attitudes and behavioral intentions towards using AI. The research model is tested through a large-scale questionnaire survey of 269 UK business managers. Our findings suggest that IAAAM provides a more comprehensive model for explaining and predicting managers' attitudes and behavioral intentions towards using AI. Our research contributes conceptually and empirically to the emerging literature on using AI for organizational decision-making. Further, regarding the practical implications of using AI for organizational decision-making, we highlight the importance of developing favorable facilitating conditions, having an effective mechanism to alleviate managers’ personal concerns, and having a balanced consideration of both the benefits and the dark side associated with using AI.