2022/04/12 by Marko Sarstedt, Joseph F. Hair, Christian M. Ringle · 2 citations
Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Digital Marketing and Social Media
paper · doi:10.1080/10696679.2022.2056488
openalex publication_date 2022/04/12 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/27
In 2011, the Journal of Marketing Theory & Practice published “PLS-SEM: Indeed a silver bullet,” which became a cornerstone contribution in marketing. Critical reflection of research work is a fundamental building block of science, including one’s own writing. In this spirit, we offer a review of our own 2011 paper, assuming we were reviewers with today’s background knowledge of the method. Taking a reviewer’s perspective in our comments, we clarify several ambiguities in our initial overview presentation and offer updates of – from today’s perspective– outdated descriptions that led to some criticisms in recent years which have since been overcome.