2023/06/09 by Tao Long, Lydia B. Chilton, Long, Tao +1 · 2 citations
Computer Science · #AI in Service Interactions #Artificial Intelligence (cs.AI) #Computation and Language (cs.CL) #Computers and Society (cs.CY) #Digital Communication and Language #FOS: Computer and information sciences #Human-Computer Interaction (cs.HC) #Innovative Human-Technology Interaction #Robotics (cs.RO)
paper · pdf · doi:10.48550/arxiv.2306.05741
openalex publication_date 2023/06/09 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
Advances in voice technology and voice user interfaces (VUIs) -- such as Alexa, Siri, and Google Home -- have opened up the potential for many new types of interaction. However, despite the potential of these devices reflected by the growing market and body of VUI research, there is a lingering sense that the technology is still underused. In this paper, we conducted a systematic literature review of 35 papers to identify and synthesize 127 VUI design guidelines into five themes. Additionally, we conducted semi-structured interviews with 15 smart speaker users to understand their use and non-use of the technology. From the interviews, we distill four design challenges that contribute the most to non-use. Based on their (non-)use, we identify four opportunity spaces for designers to explore such as focusing on information support while multitasking (cooking, driving, childcare, etc), incorporating users' mental models for smart speakers, and integrating calm design principles.