2018/12/21 by Stuart Reeves, Martin Porcheron, Joel E. Fischer +1 · 1 citation
Arts and Humanities · Computer Science · #AI in Service Interactions #Language, Discourse, Communication Strategies #Speech and dialogue systems
paper · doi:10.1145/3296699
crossref issued 2018/12/21 · crossref published 2018/12/21 · crossref published-online 2018/12/21 · crossref published-print 2018/12/21 · openalex publication_date 2018/12/21 · crossref created 2018/12/26 · crossref deposited 2025/06/18 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/23 · crossref indexed 2026/07/29
Design is increasingly said to be about constructing conversations with end users [1]. Advances in underlying voice-related [2] technologies, coupled with the spread of voice-driven agents and dedicated devices such as the Amazon Echo, Google Home, and HomePod, lend weight to the notion of so-called conversational interfaces. In spite of the hyped anticipation of an AI-powered future, however, it is not always clear how the vision of conversation with machines measures up to lived reality, or if it is even relevant to actual design problems.