Designing the Intelligent Organization: Six Principles for Human-AI Collaboration

2023/11/30 by Vegard Kolbjørnsrud · 4 citations
Business, Management and Accounting · #Big Data and Business Intelligence #Collaboration in agile enterprises #Innovation and Knowledge Management

paper · doi:10.1177/00081256231211020

Abstract

This article presents principles and practical guidelines for how managers can succeed in growing the intelligence of their organizations by harnessing the complementary strengths of humans and artificial intelligence (AI). Organizational intelligence is the ability of collectives of intelligent human and digital actors to solve problems and adapt. Six principles for human-AI collaboration in organizations are explored—addition, relevance, substitution, diversity, collaboration, and explanation—and how they play out in leading organizations is discussed. Finally, practical guidelines are outlined for how leaders can enable their organizations to successfully make the change.

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