Artificial intelligence and knowledge management: A partnership between human and AI

2022/03/25 by Mohammad Hossein Jarrahi, David Askay, Ali Eshraghi +2 · 21 citations
Computer Science · Business, Management and Accounting · #AI in Service Interactions #Big Data and Business Intelligence #Organizational and Employee Performance

paper · doi:10.1016/j.bushor.2022.03.002

Abstract

Emerging artificial intelligence (AI) capabilities will likely pervade nearly all organizational contours and activities, including knowledge management (KM). This article aims to uncover opportunities associated with the implementation of emerging systems empowered by AI for KM. In doing so, we explicate the potential role of AI in supporting fundamental dimensions of KM: creation, storage and retrieval, sharing, and application of knowledge. We then propose practical ways to build the partnership between humans and AI in supporting organizational KM activities and provide several implications for the development and management of AI systems based on the components of people, infrastructures, and processes.

Citations

• Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence
• Artificial intelligence and machine learning as business tools: A framework for diagnosing value destruction potential

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