“Oops! That was my fault, I am so sorry for sudden braking”: using voice assistants to repair trust after automated driving failures

2026/07/25 by Peiwen Luo, Chen Peng, Zhengyu Tan +3
Psychology · Computer Science · #Human-Automation Interaction and Safety #Cognitive Functions and Memory #AI in Service Interactions

paper · pdf · doi:10.1016/j.apergo.2026.104857

Citations

• Trust in Automation
• Longitudinal data analysis using generalized linear models
• It's not what you say but how you say it: Examining the influence of perceived voice assistant gender and pitch on trust and reliance
• Effect of automation failure type on trust development in driving automation systems