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Technological folie à deux: Feedback Loops Between AI Chatbots and Mental Illness

2025/07/25 by Sebastian Dohnány, Zeb Kurth‐Nelson, Zeb Kurth-Nelson +17 · 8 voices · 21 citations
Biochemistry, Genetics and Molecular Biology · Computer Science · Psychology · #AI in Service Interactions #Action (physics) #Chatbot #Cognition #Digital Mental Health Interventions #Emotional intelligence #Empathy #Flexibility (engineering) #Mental Health via Writing #Mental health #Mental illness #Perception #Social isolation #cs.AI #cs.HC #q-bio.NC

paper · pdf · doi:10.48550/arxiv.2507.19218

published in arXiv (Cornell University) (Cornell University)

openalex publication_date 2025/07/25 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/05

Abstract

Artificial intelligence chatbots have achieved unprecedented adoption, with millions now using these systems for emotional support and companionship in contexts of widespread social isolation and capacity-constrained mental health services. While some users report psychological benefits, concerning edge cases are emerging, including reports of suicide, violence, and delusional thinking linked to perceived emotional relationships with chatbots. To understand this new risk profile we need to consider the interaction between human cognitive and emotional biases, and chatbot behavioural tendencies such as agreeableness (sycophancy) and adaptability (in-context learning). We argue that individuals with mental health conditions face increased risks of chatbot-induced belief destabilization and dependence, owing to altered belief-updating, impaired reality-testing, and social isolation. Current AI safety measures are inadequate to address these interaction-based risks. To address this emerging public health concern, we need coordinated action across clinical practice, AI development, and regulatory frameworks.

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