An Empirical Test of Trust-Building Processes and Outcomes in Sales Manager–Salesperson Relationships

2003/04/01 by Thomas G. Brashear, James S. Boles, Danny N. Bellenger +1
Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Job Satisfaction and Organizational Behavior #Knowledge Management and Sharing

paper · doi:10.1177/0092070302250902

Citations

• Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
• The measurement of organizational commitment
• Structural equation modeling in practice: A review and recommended two-step approach.
• AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.