Frank K. Y. Chan

1. Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective
   2020/10/24 by Frank K. Y. Chan, James Y. L. Thong, James Y.L. Thong +2 · 3 citations
   Decision Sciences · Social Sciences · Business, Management and Accounting · #Technology Adoption and User Behaviour #E-Government and Public Services #Customer Service Quality and Loyalty