Diane A. Mollenkopf
- Managing Internet Product Returns: A Focus on Effective Service Operations
2007/05/01 by Diane A. Mollenkopf, Elliot Rabinovich, Timothy M. Laseter +1 · 2 citations
Business, Management and Accounting · Decision Sciences · #Consumer Retail Behavior Studies #Customer Service Quality and Loyalty #Technology Adoption and User Behaviour
- Supply chain transparency: Consumer reactions to incongruent signals
2022/04/13 by Diane A. Mollenkopf, Simone T. Peinkofer, Yu Chu · 1 citation
Business, Management and Accounting · Psychology · Mathematics · #Environmental Sustainability in Business #Sustainable Supply Chain Management #Supply Chain Resilience and Risk Management #Transparency (behavior) #Supply chain #Recall #Product (mathematics) #Business #Quality (philosophy) #Ambiguity #Marketing #New product development #Perception #Computer science #Psychology #Cognitive psychology #Computer security #Mathematics