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Jiang Yun

  1. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
    2020/07/22 by Muhammad Ashfaq, Jiang Yun, Shubin Yu +2 · 11 citations
    Computer Science · Decision Sciences · Social Sciences · #AI in Service Interactions #Digital Marketing and Social Media #Technology Adoption and User Behaviour