Stefan Morana

1. More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
   2023/08/23 by Ulrich Gnewuch, Stefan Morana, Oliver Hinz +2 · 6 citations
   Computer Science · Social Sciences · #AI in Service Interactions #Cyberloafing and Workplace Behavior #Sentiment Analysis and Opinion Mining