Heather K. Evans
- The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment
2003/08/01 by Timothy L. Keiningham, Tiffany Perkins‐Munn, Heather K. Evans · 1 citation
Business, Management and Accounting · Decision Sciences · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Technology Adoption and User Behaviour