Martin Mende

1. Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
   2019/04/22 by Martin Mende, Maura L. Scott, Jenny van Doorn +2 · 62 citations
   Neuroscience · Psychology · Social Sciences · #Psychology of Moral and Emotional Judgment #Evolutionary Psychology and Human Behavior #Psychology of Social Influence
2. The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution
   2022/05/08 by Stephanie M. Noble, Stephanie Noble, Martin Mende +2 · 10 citations
   Computer Science · Business, Management and Accounting · #AI in Service Interactions #Consumer Retail Behavior Studies #Service and Product Innovation