Mary Stanfield Tetreault

1. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
   1990/01/01 by Mary Jo Bitner, Bernard H. Booms, Mary Stanfield Tetreault · 27 citations
   Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Psychology of Social Influence #Stalking, Cyberstalking, and Harassment