Eugene W. Anderson

1. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
   1994/07/01 by Eugene W. Anderson, Claes Fornell, Donald R. Lehmann · 36 citations
   Business, Management and Accounting · Economics, Econometrics and Finance · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Economic and Environmental Valuation
2. The Antecedents and Consequences of Customer Satisfaction for Firms
   1993/05/01 by Eugene W. Anderson, Mary W. Sullivan · 15 citations
   Business, Management and Accounting · Social Sciences · #Customer Service Quality and Loyalty #Consumer Behavior in Brand Consumption and Identification #Experimental Behavioral Economics Studies