Kimmy Wa Chan

1. Do Customers and Employees Enjoy Service Participation? Synergistic Effects of Self- and Other-Efficacy
   2012/08/20 by Chi Kin (Bennett) Yim, Chi Kin Yim, Kimmy Wa Chan +2 · 11 citations
   Business, Management and Accounting · #Customer Service Quality and Loyalty #Consumer Retail Behavior Studies #Consumer Behavior in Brand Consumption and Identification