Franz Bailom

1. The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis
   2003/06/02 by Kurt Matzler, Franz Bailom, Hans H Hinterhuber +3 · 17 citations
   Business, Management and Accounting · Agricultural and Biological Sciences · #Customer Service Quality and Loyalty #Sensory Analysis and Statistical Methods #Quality and Supply Management