Amy L. Ostrom

1. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
   2000/07/01 by Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree +1 · 9 citations
   Business, Management and Accounting · Decision Sciences · Social Sciences · #Customer Service Quality and Loyalty #Technology Adoption and User Behaviour #Digital Marketing and Social Media
2. Service Blueprinting: A Practical Technique for Service Innovation
   2008/04/01 by Mary Jo Bitner, Amy L. Ostrom, Felicia N. Morgan · 25 citations
   Business, Management and Accounting · Social Sciences · #Service and Product Innovation #Innovative Approaches in Technology and Social Development #Information Systems Theories and Implementation