The Effects of Technological Self-Efficacy and Job Focus on Job Performance, Attitudes, and Withdrawal Behaviors

1992/09/01 by Tracy McDonald, Marc Siegall · 237 citations
Psychology · Social Sciences · #Career Development and Diversity #Focus (optics) #Grit, Self-Efficacy, and Motivation #Job attitude #Job performance #Job satisfaction #Job stress #Psychology #Social psychology #Technostress in Professional Settings

paper · doi:10.1080/00223980.1992.10543380

published in The Journal of Psychology 126(5), 465-475 (Taylor & Francis)

openalex publication_date 1992/09/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29

Abstract

We examined the impact of self-efficacy (the belief in one's ability to successfully perform a task) on the performance and attitudes of telecommunications field service technicians whose jobs had undergone a major technological change. Two hundred five technicians responded to a survey measuring technological self-efficacy (TSE) and job attitudes, behaviors, and performance. TSE was positively correlated with satisfaction, commitment, and work quality and quantity and was negatively correlated with absenteeism and tardiness. Job focus and TSE interacted to predict withdrawal behaviors.

Citations

• Self-efficacy mechanism in human agency.
• Self-efficacy: Toward a unifying theory of behavioral change.

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