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Potential Job Facilitation Benefits of “Water Cooler” Conversations: The Importance of Social Interactions in the Workplace

2014/03/21 by Iris Y. Lin, Catherine T. Kwantes · 35 citations
Business, Management and Accounting · Psychology · Social Sciences · #Applied psychology #Cultural Differences and Values #Facilitation #Job Satisfaction and Organizational Behavior #Perception #Personality #Psychology #Social and Intergroup Psychology #Social facilitation #Social perception #Social psychology #Social relation #Vignette

paper · doi:10.1080/00223980.2013.874322

published in The Journal of Psychology 149(3), 239-262 (Taylor & Francis)

openalex publication_date 2014/03/21 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/26

Abstract

This study looked at the extent to which personality and cultural factors predicted participants' perceptions of the importance private interactions played in the workplace. The 134 participants read a vignette (where a new employee socially interacted at low or high levels with co-workers) and completed the Big Five Inventory, Social Axioms Survey, and questions concerning expected workplace experiences. Results indicated employees who engaged in high levels of private interaction with co-workers were expected to be better liked, to receive better performance evaluations, were more likely to receive co-worker assistance, and were thought to be more likely chosen for future projects. However, the personality and social axiom variables studied did not significantly interact with social interaction to influence expectations of workplace outcomes.

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