Adoption of artificial intelligence-integrated CRM systems in agile organizations in India

2021/04/13 by Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis +3 · 7 citations
Computer Science · Business, Management and Accounting · #Organizational and Employee Performance #Customer Service Quality and Loyalty #Supply Chain Resilience and Risk Management

paper · doi:10.1016/j.techfore.2021.120783

Citations

• User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
• Common method biases in behavioral research: A critical review of the literature and recommended remedies.
• Estimating Nonresponse Bias in Mail Surveys
• A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
• Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy
• Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

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