Sentiment Analysis on Customer Responses

2020/07/05 by Samuels, Antony, Mcgonical, John
#Computation and Language (cs.CL) #FOS: Computer and information sciences #Information Retrieval (cs.IR) #Machine Learning (cs.LG)

paper · doi:10.48550/arxiv.2007.02237

Abstract

Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion mining, text mining and sentiments, which has affected the surrounded world by changing their opinion on a specific product. Data used in this study are online product reviews collected from Amazon.com. We performed a comparative sentiment analysis of retrieved reviews. This research paper provides you with sentimental analysis of various smart phone opinions on smart phones dividing them Positive, Negative and Neutral Behaviour.

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