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Knowledge Management Competence and ISD Vendor Innovativeness in Turbulent Markets

2020/11/16 by Sachithra Lokuge, Lokuge, Sachithra, Maduka Subasinghage +1
Business, Management and Accounting · Computer Science · Mathematics · Social Sciences · #Computers and Society (cs.CY) #FOS: Computer and information sciences #Information Theory (cs.IT) #Innovation and Knowledge Management #Knowledge Management and Sharing #Outsourcing and Supply Chain Management #cs.CY #cs.IT #math.IT

paper · pdf · doi:10.48550/arxiv.2011.09840

Australasian Conference on Information Systems, 2020, Wellington

arxiv created 2020/11/16 · openalex publication_date 2020/11/16 · arxiv updated 2020/11/20 · openalex created_date 2020/11/23 · openalex updated_date 2026/07/28

Abstract

Continuous changes in the technology and the business landscape place high strain on managing knowledge in organisations. Prior researchers highlight a positive connotation with knowledge management competence and organisational innovativeness in a turbulent environment. However, the rapid changes in the market and technology landscape may exert an additional pressure on the employees and such pressures may ultimately hinder organisational innovativeness. Drawing on knowledge management and innovation literature, this research conceptualises a model that investigates this tenacious relationship between knowledge management competence and innovativeness specifically in turbulent dynamic markets, considering information systems development (ISD)-outsourcing as the context. Following a mixed method approach, this research expects to provide guidance for ISD-outsourcing vendors to manage innovation expectations, knowledge management process and performance of the employees in dynamic market conditions.

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