Is fintech chatbot adoption a far-off aspiration? Establishing adoption model using ISM-MICMAC approach

2024/10/10 by Sonal Ahuja, Vaibhav Sharma, Simarjeet Singh
Computer Science · Business, Management and Accounting · Decision Sciences · #AI in Service Interactions #FinTech, Crowdfunding, Digital Finance #Technology Adoption and User Behaviour

paper · doi:10.1007/s11135-024-01984-w

Citations

• Developing Interconnection Matrices in Structural Modeling
• Understanding Customer Experience Throughout the Customer Journey