2019/11/07 by Yang, Sen, Cui, Leyang, Xie, Jun +1
#Computation and Language (cs.CL) #FOS: Computer and information sciences
paper · doi:10.48550/arxiv.1911.02711
Sentiment analysis provides a useful overview of customer review contents. Many review websites allow a user to enter a summary in addition to a full review. Intuitively, summary information may give additional benefit for review sentiment analysis. In this paper, we conduct a study to exploit methods for better use of summary information. We start by finding out that the sentimental signal distribution of a review and that of its corresponding summary are in fact complementary to each other. We thus explore various architectures to better guide the interactions between the two and propose a hierarchically-refined review-centric attention model. Empirical results show that our review-centric model can make better use of user-written summaries for review sentiment analysis, and is also more effective compared to existing methods when the user summary is replaced with summary generated by an automatic summarization system.