Customer loyalty in e-commerce: an exploration of its antecedents and consequences

2002/03/01 by Srini S. Srinivasan, Rolph Anderson, Rolph E. Anderson +1 · 2,341 citations
Business, Management and Accounting · Decision Sciences · Social Sciences · #Advertising #Business #Computer science #Customer Service Quality and Loyalty #Customer relationship management #Digital Marketing and Social Media #E-commerce #Loyalty #Loyalty business model #Marketing #Service (business) #Service quality #Technology Adoption and User Behaviour #World Wide Web

paper · doi:10.1016/s0022-4359(01)00065-3

published in Journal of Retailing 78(1), 41-50 (Elsevier BV)

openalex publication_date 2002/03/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01

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