The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect

1993/09/01 by Robert A. Ping · 1 citation
Business, Management and Accounting · Social Sciences · Psychology · #Customer Service Quality and Loyalty #Psychology of Social Influence #Attachment and Relationship Dynamics

paper · doi:10.1016/0022-4359(93)90010-g

Citations

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