Communication flows in distribution channels: Impact on assessments of communication quality and satisfaction

1995/12/01 by Jakki J. Mohr, Ravipreet S. Sohi · 402 citations
Business, Management and Accounting · #Business #Business Strategy and Innovation #Communications system #Computer science #Corporate Identity and Reputation #Customer Service Quality and Loyalty #Distortion (music) #Formality #Political science #Quality (philosophy) #Sample (material) #Telecommunications

paper · doi:10.1016/0022-4359(95)90020-9

published in Journal of Retailing 71(4), 393-415 (Elsevier BV)

openalex publication_date 1995/12/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01

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