Consumer perceived value: The development of a multiple item scale

2001/06/01 by Jillian C Sweeney, Jill Sweeney, Geoffrey N Soutar +1 · 6,460 citations
Business, Management and Accounting · Mathematics · #Advertising #Business #Cartography #Consumer Behavior in Brand Consumption and Identification #Customer Service Quality and Loyalty #Environmental Sustainability in Business #Geography #Marketing #Mathematics #Scale (ratio) #Statistics #Value (mathematics)

paper · doi:10.1016/s0022-4359(01)00041-0

published in Journal of Retailing 77(2), 203-220 (Elsevier BV)

openalex publication_date 2001/06/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/05

Citations

• The measurement of organizational commitment

Cited by

• The Impact of Different Touchpoints on Brand Consideration
• The Perfect Fit: The Moderating Role of Selling Cues on Hedonic and Utilitarian Product Types
• Unpacking value creation and capture in B2B relationships
• Muslim Tourist Perceived Value in the Hospitality and Tourism Industry
• Let Me Show You What Your Tips Can Do! Materially Referenced Tip Recommendations Prompt Tipping
• The impact of social media fashion influencers' relatability on purchase intention: The mediating role of perceived emotional value and moderating role of consumer expertise
• Designing value propositions for sustainability: The use of speculative storytelling to explore future mobility
• Finding the Right Shade of Green: The Effect of Advertising Appeal Type on Environmentally Friendly Consumption
• Examining consumers’ intentions to dine at luxury restaurants while traveling
• Luxury value perceptions and consumer outcomes: A meta‐analysis
• Value-based Adoption of Mobile Internet: An empirical investigation
• Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions
• Motivated Consumer Innovativeness: Concept, measurement, and validation
• Using the sustainable modified TAM and TPB to analyze the effects of perceived green value on loyalty to a public bike system
• Exploring generation Z’s unsustainable purchase intention towards ultra-fast fashion products
• Virtually mine: Understanding consumer responses to virtual reality product presentations
• Can Brand Activism Benefit Luxury Brands?
• Triple bottom line model and food safety in organic food and conventional food in affecting perceived value and purchase intentions
• Determinants of Word-of-Mouth in the Virtual Reality Market: A Focus on Aesthetic Attributes and Perceived Value
• An examination of the e-government service value chain
• Social value and information quality in online health information search
• Exploring the determinants of purchase intention of organic consumers for organic food items: an exploratory study in India
• Continuance interaction intention in retailing
• The use of embedded visual methods in unveiling consumers' values: A digital ethnography perspective
• ‘Woman-Owned Business’ Labels Enhance Perceived Competence
• Understanding tourists’ environmentally responsible behavior at coastal tourism destinations
• Can I Trust GenAI to Plan My Next Trip? A Multi-Method Approach to Optimizing Media Mix
• Antecedents of consumers’ intentions to upgrade their mobile phones
• Determinants of the intention of smartphone usage by mobile internet users for m-services
• In the eye of the beholder: Stakeholder perceived value in sustainable business models
• Online game addiction among adolescents: motivation and prevention factors
• CSR and corporate branding effect on brand loyalty: a study on Indian banking industry
• Understanding utilitarian and hedonic values determining the demand for rhino horn in Vietnam
• Corporate branding, emotional attachment and brand loyalty: the case of luxury fashion branding
• Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments
• An empirical model for brand loyalty measurement
• Unveiling ways to reach organic purchase: Green perceived value, perceived knowledge, attitude, subjective norm, and trust
• Enhance green purchase intentions
• Consumer adoption of personalised nutrition services from the perspective of a risk-benefit trade-off. [europepmc]
• Visitors' Perceived Place Value and the Willingness to Pay in an Urban Lake Park. [europepmc]
• The Defining Role of Environmental Self-Identity among Consumption Values and Behavioral Intention to Consume Organic Food. [europepmc]
• Design Perceptions for 3D Printed Accessories of Digital Devices and Consumer-Based Brand Equity. [europepmc]
• Willingness and Behaviors of Farmers' Green Disposal of Pesticide Packaging Waste in Henan, China: A Perceived Value Formation Mechanism Perspective. [europepmc]
• A Study on the Causal Process of Virtual Reality Tourism and Its Attributes in Terms of Their Effects on Subjective Well-Being during COVID-19. [europepmc]
• The Effect of Perceived Value, Trust, and Commitment on Patient Loyalty in Taiwan. [europepmc]
• Less Is Better: How Nutrition and Low-Carbon Labels Jointly Backfire on the Evaluation of Food Products. [europepmc]
• Exploring Residents' Purchase Intention of Green Housings in China: An Extended Perspective of Perceived Value. [europepmc]
• Impact of Purchase Preference, Perceived Value, and Marketing Mix on Purchase Intention and Willingness to Pay for Pork. [europepmc]
• Impact of Service Quality on In-Patients' Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country. [europepmc]
• Which Factors Drive Consumer Decisions during Milk Purchase? New Individuals' Profiles Considering Fresh Pasteurized and UHT Treated Milk. [europepmc]
• Understanding the Influence of Consumers' Perceived Value on Energy-Saving Products Purchase Intention. [europepmc]
• Purchase Intention for Green Cars Among Chinese Millennials: Merging the Value-Attitude-Behavior Theory and Theory of Planned Behavior. [europepmc]
• Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL). [europepmc]
• Predicting the Mass Adoption of eDoctor Apps During COVID-19 in China Using Hybrid SEM-Neural Network Analysis. [europepmc]
• A Study on the Influencing Factors of Consumers' Purchase Intention During Livestreaming e-Commerce: The Mediating Effect of Emotion. [europepmc]
• Stimuli Influencing Engagement, Satisfaction, and Intention to Use Telemedicine Services: An Integrative Model. [europepmc]
• The Influence of Taoism on Employee Low-Carbon Behavior in China: The Mediating Role of Perceived Value and Guanxi. [europepmc]
• Study of Consumers' Purchase Intentions on Community E-commerce Platform with the SOR Model: A Case Study of China's "Xiaohongshu" App. [europepmc]
• Determinants Influencing the Adoption of Internet Health Care Technology Among Chinese Health Care Professionals: Extension of the Value-Based Adoption Model With Burnout Theory. [europepmc]
• AI-based chatbots in conversational commerce and their effects on product and price perceptions. [europepmc]
• How Do Tourists' Value Perceptions of Food Experiences Influence Their Perceived Destination Image and Revisit Intention? A Moderated Mediation Model. [europepmc]
• Impact of health science popularization videos on user perceived value and continuous usage intention: based on the C-A-C and ECM model framework. [europepmc]
• The impact of perceived value on brand image and loyalty: a study of healthy food brands in emerging markets. [europepmc]