2025/06/19 by Smith, Mariann Kornelia, Meijer-Irons, Jacqueline, Millar, Andrew
Computer Science · #FOS: Computer and information sciences #Human-Computer Interaction (cs.HC) #Persona Design and Applications #Software Engineering Research #Software Engineering Techniques and Practices
paper · pdf · doi:10.48550/arxiv.2506.16107
openalex publication_date 2025/06/19 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
In 2021 the Technical Infrastructure (TI) User Experience (UX) team sent a survey to 10,000 Google Developers (Googlers) and uncovered that Google's internal infrastructure tools were fragmented and inefficient, hindering developers' productivity. Using user centered research and design methodologies the team first created a story map and service blueprint to visualize the relationship between internal applications, then formulated a strategic vision to consolidate tools, streamline workflows, and measure the impact of their work. We secured executive buy-in and delivered incremental improvements.