Managing An Organizational Learning System By Aligning Stocks and Flows

2002/06/01 by Nick Bontis, Mary M. Crossan, Mary Crossan +1 · 8 citations
Business, Management and Accounting · #Innovation and Knowledge Management #Intellectual Capital and Performance Analysis

paper · doi:10.1111/1467-6486.t01-1-00299

Abstract

This paper considers the relationship between the stocks and flows of learning across levels in an overall organizational learning system. A survey instrument based on the Strategic Learning Assessment Map (SLAM) was administered to 15 individuals representing senior‐, middle‐ and non‐management levels from each of 32 organizations, resulting in a total sample of 480 respondents. This research supports the premise that there is a positive relationship between the stocks of learning at all levels and business performance . Furthermore, the proposition that the misalignment of stocks and flows in an overall organizational learning system is negatively associated with business performance is also supported.

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