2016/08/02 by Sarah Hendry · 6 citations
Social Sciences · Engineering · #Social Issues and Policies #Water industry #Water sector #Corporate governance #Business #Government (linguistics) #Public sector #Private sector #Service provider #Water quality #Public administration #Quality (philosophy) #Water supply #Service (business) #Marketing #Political science #Economic growth #Economics #Economy #Finance #Engineering #Ecology
paper · open access · doi:10.1080/02508060.2016.1212961
published in Water International 41(6), 900-915 (Taylor & Francis)
openalex publication_date 2016/08/02 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01
This article explores the governance and regulation of water services in Scotland, including the emergence of a single national provider, Scottish Water; the role of government and its novel Hydro Nation strategy; and the activities of the regulators – for prices, environment, drinking water quality and consumer protection – as Scottish Water moved from amongst the lowest, to amongst the best, of its benchmarked comparators. It examines the recent initiative of a Customer Forum; and draws conclusions on the potential for a public service provider to evidence private-sector efficiency whilst contributing fully to public policy goals.