2022/01/21 by Hamed Zamani, Johanne R. Trippas, Zamani, Hamed +5 · 6 citations
Computer Science · Psychology · Social Sciences · #AI in Service Interactions #Computation and Language (cs.CL) #FOS: Computer and information sciences #Human-Computer Interaction (cs.HC) #Information Retrieval (cs.IR) #Innovative Teaching and Learning Methods #Knowledge Management and Sharing
paper · pdf · doi:10.48550/arxiv.2201.08808
openalex publication_date 2022/01/21 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28
Conversational information seeking (CIS) is concerned with a sequence of interactions between one or more users and an information system. Interactions in CIS are primarily based on natural language dialogue, while they may include other types of interactions, such as click, touch, and body gestures. This monograph provides a thorough overview of CIS definitions, applications, interactions, interfaces, design, implementation, and evaluation. This monograph views CIS applications as including conversational search, conversational question answering, and conversational recommendation. Our aim is to provide an overview of past research related to CIS, introduce the current state-of-the-art in CIS, highlight the challenges still being faced in the community. and suggest future directions.