2008/06/01 by Stephen Ward, Chris Chapman · 197 citations
Business, Management and Accounting · Decision Sciences · Engineering · #Business #Complex Systems and Decision Making #Computer science #Construction Project Management and Performance #Economics #Engineering #Knowledge management #Management science #OPM3 #Process (computing) #Process management #Project management #Project management triangle #Project stakeholder #Relation (database) #Risk analysis (engineering) #Stakeholder #Structuring #Systems engineering #Value Engineering and Management #Variety (cybernetics)
paper · doi:10.1080/01446190801998708
published in Construction Management and Economics 26(6), 563-577 (Taylor & Francis)
crossref issued 2008/06/01 · crossref published 2008/06/01 · crossref published-print 2008/06/01 · openalex publication_date 2008/06/01 · crossref published-online 2008/06/16 · crossref created 2008/06/20 · openalex created_date 2025/10/10 · crossref deposited 2026/01/29 · openalex updated_date 2026/07/30 · crossref indexed 2026/08/02
Stakeholders are a major source of uncertainty in projects. This uncertainty encompasses who relevant stakeholders are, how they could influence a project, and what their motives are in so far as their actions affect project activity. A generic project uncertainty management process framework is employed to provide a structure for a review of approaches to analysing stakeholders and related uncertainty management issues. This framework, the SHAMPU (Shape, Harness, and Manage Project Uncertainty) process, consists of nine phases: project definition, focusing the uncertainty management process, identifying sources of uncertainty, structuring issues, clarifying ownership, estimating variability, evaluating implications of uncertainty, harnessing plans, and managing implementation. A variety of approaches to stakeholder analysis are considered in relation to these phases. In particular, characterizing projects on a ‘hard–soft’ spectrum suggests generic strategies for managing stakeholder expectations and fostering trust between stakeholders. An important conclusion is that a systematic approach to stakeholder management is facilitated by the use of project uncertainty management processes that distinguish different stages of the project life cycle.