2009/11/27 by Liana Razmerita, Kathrin Kirchner, František Sudzina · 1 citation
Decision Sciences · Social Sciences · #Personal Information Management and User Behavior #Knowledge Management and Sharing #Impact of Technology on Adolescents #Web 2.0 #Knowledge management #Personal knowledge management #Panacea (medicine) #Computer science #Knowledge sharing #World Wide Web #Social software #Web development #Web service #Organizational learning
paper · doi:10.1108/14684520911010981
openalex publication_date 2009/11/27 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01
Purpose The purpose of this paper is to discuss new approaches for managing personal knowledge in the Web 2.0 era. The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge. Can Web 2.0 reconcile the conflicting interests of managing organisational knowledge with personal objectives? Does Web 2.0 enable a more effective way of sharing and managing knowledge at the personal level? Design/methodology/approach Theoretically deductive with illustrative examples. Findings Web 2.0 plays a multifaceted role for communicating, collaborating, sharing and managing knowledge. Web 2.0 enables a new model of personal knowledge management (PKM) that includes formal and informal communication, collaboration and social networking tools. This new PKM model facilitates interaction, collaboration and knowledge exchanges on the web and in organisations. Practical implications Based on these findings, professionals and scholars will gain a better understanding of the potential role of Web 2.0 technologies for harnessing and managing personal knowledge. The paper provides concrete examples of how Web 2.0 tools are currently used in organisations. Originality/value As Web 2.0 has become integrated in our day‐to‐day activities, there is a need to further understand the relationship between Web 2.0 and PKM.