1986/12/01 by Starr Roxanne Hiltz, Kenneth Johnson, Murray Turoff · 2 citations
Psychology · Social Sciences · Engineering · Mathematics · #Team Dynamics and Performance #Conflict Management and Negotiation #Design Education and Practice #Task (project management) #Psychology #Face-to-face #Videoconferencing #Face-to-face interaction #Quality (philosophy) #Ranking (information retrieval) #Outcome (game theory) #Process (computing) #Communication in small groups #Social psychology #Computer science #Multimedia #Communication #Artificial intelligence #Mathematics #Engineering
paper · doi:10.1111/j.1468-2958.1986.tb00104.x
openalex publication_date 1986/12/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29
A 2 × 2 factorial design was used to explore the process and outcome of small group problem-solving discussions for two modes of communication (face-to-face and computerized conferencing) and two types of tasks (a qualitative human relations task and a scientific ranking test with a criterion solution). Interaction process was coded using Bales Interaction Process Analysis. There were two to three times as many communication units in the face to-face groups consisting of five members each as in the computerized conferencing mode of communication during the same elapsed time. Group decisions were equally good in the two modes, but the groups were less likely to reach agreement in the computerized conferencing mode. There were proportionately more of the types of task-oriented communication associated with decision quality in the computerized conferences.