2021/01/22 by Seokhwan Kim, Mihail Eric, Kim, Seokhwan +11
Computer Science · #Computation and Language (cs.CL) #FOS: Computer and information sciences #Natural Language Processing Techniques #Semantic Web and Ontologies #Topic Modeling
paper · pdf · doi:10.48550/arxiv.2101.09276
openalex publication_date 2021/01/22 · openalex created_date 2021/02/01 · openalex updated_date 2026/07/28
Most prior work on task-oriented dialogue systems are restricted to a limited coverage of domain APIs, while users oftentimes have domain related requests that are not covered by the APIs. This challenge track aims to expand the coverage of task-oriented dialogue systems by incorporating external unstructured knowledge sources. We define three tasks: knowledge-seeking turn detection, knowledge selection, and knowledge-grounded response generation. We introduce the data sets and the neural baseline models for three tasks. The challenge track received a total of 105 entries from 24 participating teams. In the evaluation results, the ensemble methods with different large-scale pretrained language models achieved high performances with improved knowledge selection capability and better generalization into unseen data.