2008/02/01 by Inka Vilpola · 2 citations
Business, Management and Accounting · Decision Sciences · #ERP Systems Implementation and Impact #Information Technology Governance and Strategy #Technology Adoption and User Behaviour
paper · doi:10.1080/17517570701793848
openalex publication_date 2008/02/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29
Enterprise resource planning (ERP) systems are implemented to increase the productivity and operational efficiency of companies. However, the implementation activities and changes within operational processes pose a temporary threat to productivity. Reported difficulties in implementation projects frequently relate to organisational and human-centred issues; like the ability and motivation of the organisation to accept the new ERP system. User-centred design (UCD) is a multidisciplinary process that aims at improving human working conditions by early user involvement in the system design, e.g. user observation or usability testing. UCD was originally developed for the design of interactive computer systems. The underlying question for this research is how the principles and process of UCD can be applied to ensure the usability of an ERP system. This article presents: first, a literature review of ERP implementations; second, a literature review of UCD applications; third, a method to combine the UCD and ERP system implementation processes; and finally a discussion of the UCD approach for ERP implementation.