2003/01/20 by Christopher P. Holland, Ben Light · 2 citations
Business, Management and Accounting · #ERP Systems Implementation and Impact #Information Technology Governance and Strategy #Collaboration in agile enterprises
paper · doi:10.1109/hicss.1999.772762
openalex publication_date 2003/01/20 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01
The globalisation of markets is having a profound effect on business and information technology strategies of individual organisations. The move away from nationally focused business units to a global product-market focus requires an effective international coordination of a firm's activities. To support a global outlook, many firms are implementing enterprise resource planning (ERP) systems. Although ERP has become the de facto standard for international organisations there are few documented examples of implementation. This paper seeks to make a contribution to this important area. A case study analysis of the strategic context and implementation of a global ERP project in a multinational textiles group is presented. It illustrates the transformation of a conglomerate of nationally organised businesses into a pan-European organisation. The case analysis demonstrates the organisational and technical complexity of ERP implementation and identifies the factors that determined the total cost of the system. Opportunities for future research are outlined.