Experiencing Incivility in Organizations: The Buffering Effects of Emotional and Organizational Support1

2012/02/01 by KATHI N. MINER, Kathi N. Miner, Isis H. Settles +5 · 171 citations
Business, Management and Accounting · Psychology · Social Sciences · #Applied psychology #Emotional Labor in Professions #Incivility #Job Satisfaction and Organizational Behavior #Job satisfaction #Organizational commitment #Psychology #Social psychology #Workplace Violence and Bullying

paper · doi:10.1111/j.1559-1816.2011.00891.x

published in Journal of Applied Social Psychology 42(2), 340-372 (Wiley)

openalex publication_date 2012/02/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/28

Abstract

Research shows that being a target of organizational incivility is associated with negative outcomes, including declines in job satisfaction, physical health, and psychological well‐being. Two studies (90 property management company employees; 210 undergraduate students) were conducted to examine whether 2 types of social support—emotional and organizational—act as buffers of the relationship between incivility and outcomes in workplace and academic contexts. Two types of incivility were also examined: general workplace incivility and gendered incivility. Consistent with the hypotheses, the results of both studies indicated that employees and students who experienced higher levels of incivility reported better outcomes when they felt organizationally and emotionally supported. Implications for organizations are discussed.

Citations

• Perceived organizational support: A review of the literature.
• Perceived organizational support.
• SOCIAL UNDERMINING IN THE WORKPLACE.

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