The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach.
2002/01/01 by Maria Rotundo, Paul R. Sackett · 1,442 citations
Business, Management and Accounting · Mathematics · Psychology · Social Sciences · #Citizenship #Cluster (spacecraft) #Computer science #Contextual performance #Econometrics #Economics #Emotional Intelligence and Performance #Gender Diversity and Inequality #Homogeneous #Job Satisfaction and Organizational Behavior #Job design #Job performance #Job satisfaction #Management #Mathematics #Multilevel model #Organizational citizenship behavior #Organizational commitment #Political science #Psychology #Social psychology #Statistics #Task (project management)
paper · doi:10.1037/0021-9010.87.1.66
published in Journal of Applied Psychology 87(1), 66-80 (American Psychological Association)
openalex publication_date 2002/01/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/07/29
Abstract
A review of research on job performance suggests 3 broad components: task, citizenship, and counterproductive performance. This study examined the relative importance of each component to ratings of overall performance by using an experimental policy-capturing design. Managers in 5 jobs read hypothetical profiles describing employees' task, citizenship, and counterproductive performance and provided global ratings of performance. Within-subjects regression analyses indicated that the weights given to the 3 performance components varied across raters. Hierarchical cluster analyses indicated that raters' policies could be grouped into 3 homogeneous clusters: (a) task performance weighted highest, (b) counterproductive performance weighted highest, and (c) equal and large weights given to task and counterproductive performance. Hierarchical linear modeling indicated that demographic variables were not related to raters' weights.
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