The Personal Costs of Citizenship Behavior: The Relationship Between Individual Initiative and Role Overload, Job Stress, and Work-Family Conflict.
2005/01/01 by Mark C. Bolino, William H. Turnley · 935 citations
Business, Management and Accounting · Psychology · Social Sciences · #Citizenship #Counterproductive work behavior #Job Satisfaction and Organizational Behavior #Job satisfaction #Organizational citizenship behavior #Organizational commitment #Political science #Psychology #Role conflict #Social psychology #Sociology #Spouse #Work (physics) #Work-Family Balance Challenges #Workaholism, burnout, and well-being #Work–family conflict
paper · doi:10.1037/0021-9010.90.4.740
published in Journal of Applied Psychology 90(4), 740-748 (American Psychological Association)
openalex publication_date 2005/01/01 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/04
Abstract
By and large, prior research has focused on the positive aspects of organizational citizenship behavior (OCB). D. W. Organ and K. Ryan (1995), though, suggest that individuals who engage in high levels of OCB may become overloaded. This research explores the relationship between a specific type of OCB--namely, individual initiative--and role overload, job stress, and work-family conflict. Results from a sample of 98 couples indicate that higher levels of individual initiative (as assessed by the spouse or significant other) are associated with higher levels of employee role overload, job stress, and work-family conflict. The findings also suggest that the relationship between individual initiative and work-family conflict is moderated by gender, such that the relationship is stronger among women than among men. Some implications of this work and directions for future research are discussed as well.
Citations
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